Who will be responsible for advocacy of business operations enabling business process with (SAP) technology.
His/her main tasks are:
- Interacts with business operations to identify end user profiles for end user systems.
- Develops and manages user profiles implementing application and system security procedures via password and other methods.
- Provides Level 2 support for production applications.
- Analyzes identified problems; determines appropriate escalation paths; and escalates identified problems to appropriate technical personnel (Technical Support or Applications Management).
- May execute routine system and data backup and recovery procedures.
- Cross references business processes with end user application/system capabilities and works with business personnel to develop application use expertise.
- May develop decision support (query or reporting) procedures in support of business operations.
- Configures end user applications in support of application implementations.
- May be responsible for the leadership of less experienced personnel.
- Prepares weekly activity and time reports keeping management informed of progress and issues.
- Validates & executes the test scripts within his domain (the scripts themselves will be created together with the implementation partner)
- Validates the project & solution documentation for his/her domain (documentation written together with the external partner)
- Trains the key-users in the different clusters – after being trained him/herself by Cap Gemini
- Collects country-specific information which has to be included in the Kernel
- Reports to the Global Business Process Owner, has decision authorization regarding the system design, within the limits of the instructions given by the Global BPO.
- Collects change requests from the local key users, evaluates the impact on the system as a whole and if the requested change is for local use only or if it could have an added value for the Kernel
- Decides if a Change Request should be presented to the Global Business Process Owner
- Calculates the impact of change requests in terms of efforts and costs. Prepares and presents a file for the Global Kernel Owner
- Meets on a regular basis with his/her peers from the other functional domains
Skill set Requirements:
- Excellent communication skills both written and oral in English
- Mature problem solving skills coupled with a business approach
- Mature program, project management skills
- Elementary programming skills with focus on query, decision support, and data warehouse development utilizing Business Objects or recognised data warehouse technologies
- Good understanding of various business processes like Finance, Purchase/Payment, Production
- Deep level of knowledge of SAP
Education & Experience:
- Bachelors degree in Computer Science, mathematics, engineering or related field
- 10 years at a staff level position leading systems operations IT activities in an international environment
- At least 5 years as a lead responsible for systems and field operations department levels
- Knowledge and experience managing and working with enterprise level systems architectures and applications
Reports:
- Reports to the Manager SAP Competence Centre
Work location and Travel:
- The position is be based in Rotterdam (the Netherlands)
- A significant amount of travel (60-75%) is required
Your electronic application (including motivation and CV) should be sent to Ronald Peereboom, Group Human Resources Manager (Provimi Holding):
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